Examining the Mediating Role of Functional Flexibility in the Relationship Between Human Resources Management Functions & Educational Services Quality at University of Dongola

Abstract

The study aimed to examining the mediating role of Functional Flexibility in the relationship between Human Resources Management Functions & Educational Services Quality in University of Dongola. The problem of the study focuses on decrease of Educational Services Quality level in University of Dongola because of unawareness of implementing effective managerial systems as well as Human Resources Management The study was conducted on a sample of (187) teaching staff members working at University of Dongola, using the survey method. The results of path analysis showed that the partial mediation was achieved, as the value of the indirect effect of Human Resources Management Functions on Educational Services Quality through the median variable (Functional Flexibility) (0.176) was statistically significant. The study recommends that the need to increase awareness of achieving Functional Flexibility for teaching staff members, and focusing on applying Human Resources Management Functions at University of Dongola.