The Effect of Total Quality Management on Improving Organizational Performance: A Case Study of Some Private Hospitals in Yemen

Abstract

This paper aimed to determine the effect of Total Quality Management (TQM) on improving Organizational Performance (OP) in private hospitals in Yemen. To achieve the objectives of the study, a quantitative approach was used, utilizing both the descriptive and the analytical methods.  The study population consisted of management levels such as Top management, Middle management and First-line management, Medical and Technical from private hospitals in the capital city, Yemen. A stratified random sampling was also taken, including 50% of the number of employees in each position. Questionnaires served as the primary tool for data collection. A total of (444) questionnaires were distributed, and (399) valid questionnaires (89.87%) response rate was collected for analysis. Data were analyzed using appropriate statistical methods within the (SPSS 26v) software, and Structural Equation Modeling (SEM) was applied using (AMOS 21v). The study concluded that there is a positive effect of TQM on improving organizational performance in private hospitals in Yemen. The paper presented a number of recommendations including the following: Top Management Commitment should pay more attention to improving TQM because of its ability to have an effective positive impact on organization performance levels. In order to maintain modern technology in all administrative, medical, and technical domains of work and to achieve efficient and effective performance, professionals in these fields must get ongoing training. An organization's strong management and medical culture contribute to higher performance levels. In order to improve performance, managers make connections between applying TQM and performance of their organizations.