The role of Administrative Empowerment on the Quality of Administrative Services at the Education Office of Amran Governorate

Abstract

The study aimed to identify the role of administrative empowerment on the quality of services at the Education Office of Amran Governorate. To achieve the research objectives, the researchers relied on a descriptive methodology with both survey and correlational types. The Data was collected through a questionnaire distributed to a sample of 102 participants. The study found out of the reality of administrative empowerment with its all dimensions achieved a high level and that the reality of the quality of services achieved a moderate level.The study confirmed the existence of a statistically significant role for administrative empowerment in service quality, and that the delegation dimension had the greatest impact on service quality.

The key recommendations included increasing employee empowerment and their participation in decision-making, as well as deepening the principle of delegation in all administrative practices. This requires developing legislation and regulations that support the delegation process at all administrative levels and conducting training and qualification programs for employees related to improving service quality. Additionally, greater attention should be given to service delivery policies regarding timing and application procedures to achieve excellence in service quality and enhance beneficiary satisfaction.