The Effect of Training in Quality Health Services: A study on Private Hospitals in the Capital's Sana’a Secretariat

Abstract

The study aimed to investigate the impact of training on the quality of health services in private hospitals in the capital, Sana'a. A descriptive and analytical methodology was adopted, using a questionnaire as the primary tool for data collection. The sample consisted of 307 healthcare staff members from eight private hospitals in Sana'a that were rated Category (A). The sample was selected using a simple stratified random sampling method. Statistical analysis revealed a statistically significant impact of training on the quality of healthcare services in the hospitals under study. However, there were no differences in the level of healthcare service quality attributable to organizational variables, such as the hospital’s age and size. Based on these findings, the study offered several recommendations, most notably the need for senior management in private hospitals to prioritize training, as it is an effective means of improving service quality and performance. It also emphasized the importance of accurately identifying training needs.