The Impact of Knowledge Management on Strategic Performance in Yemeni Telecommunications Companies

Abstract

This study aimed to know the impact of knowledge management in its dimensions )knowledge generation, knowledge storage, knowledge distribution, knowledge application (on the strategic performance in Yemeni telecommunications companies, and the study used the descriptive analytical approach, and relied on the questionnaire as a main tool for data collection, and the study population consisted of the Yemeni telecommunications companies numbering (5) companies (Yemen Mobile, Sabafon, YOU, Y, TeleYemen (with all its employees of (2183) employees, and the study adopted the method of random stratified sample is not relative to select the members of the study sample,(560)  questionnaires were distributed, (515) questionnaires were recovered, of which (479) questionnaires are valid for analysis. The study found the most important results that there is a statistically significant positive impact of knowledge management in its combined dimensions on the strategic performance of Yemeni telecommunications companies, and there is a statistically significant impact of the dimensions of knowledge management) knowledge generation, knowledge distribution, knowledge application) alone on strategic performance, and there is no statistically significant effect of the dimension of storing knowledge individually in strategic performance .The study recommended that Yemeni telecommunications companies increase attention to the application of knowledge management in accordance with best practices, adopt modern technologies for storing, retrieving and distributing knowledge, encourage a culture of sharing and exchange of knowledge, pay attention to nurturing creative ideas and research and development efforts and develop the skills of workers in knowledge management because of its significant impact on raising the level of strategic performance.