The Impact of Employee Empowerment on Administrative Creativity in the Yemeni Telecommunications Sector

Abstract

This study aims to determine the impact of empowering employees on administrative creativity in the Yemeni telecommunications sector. The researchers use the descriptive analytical method and to collect field data, they rely on a questionnaire tool. The size of the study population was (4266) employees, and a sample was taken using the stratified random sampling method, its size represented by (352) individuals. The most prominent results of the study were the following: - The level of employee empowerment in the Yemeni telecommunications sector under study from the point of view of workers in general was moderate. It obtained an arithmetic mean of (4.31) with a standard deviation of (0.87) and a percentage of (61.57%). The results of the study also showed that the level of administrative creativity in the Yemeni telecommunications sector from the point of view of workers was high. It obtained an arithmetic mean of (4.83) with a standard deviation of (0.71) and a percentage of (69%). The results of the study also showed that there is a statistically significant effect at the level (α≤0.05) of employee empowerment in its dimensions (delegation of authority, training, motivation, work team, participation in decision-making) on administrative creativity in the Yemeni telecommunications sector. This study recommended the need to create an appropriate organizational climate to implement the concept of administrative empowerment, develop an incentive system characterized by fairness and objectivity. Organizing training courses for all employees and constantly updating them. Distributing work collectively, providing support and assistance to employees, encouraging employees to adopt new ideas and not hesitate to apply them and take responsibility for the results regardless of the risks. Educating employees about the importance of their position as an important and effective element in management.