The Effect of the Application of Accreditation Standards - Patient centered in Improving the Quality of Health Services: A Study on Yemeni Hospitals

Abstract

The current study aimed to determine the impact of implementing Joint Commission International (JCI) accreditation standards focused on the patient on improving the quality of healthcare services. The study utilized a descriptive analytical inductive approach, and a questionnaire was designed to collect data and distributed to a simple random sample of 310 individuals in three hospitals. A total of 243 valid questionnaires were identified for analysis. Partial Least Squares Structural Equation Modeling (SEM-PLS) was used to test the model and study hypotheses. The study found several important results, including a statistically significant impact of implementing JCI accreditation standards focused on the patient on improving the quality of healthcare services. However, there were no differences in the level of healthcare service quality attributed to organizational variables. The study concluded with several recommendations, including the need to enhance the level of accreditation standards implementation, particularly in terms of documentation, awareness, access to care, and continuity. Continuous reviews of processes and procedures are also recommended to ensure ongoing improvement.