Organizational Justice and lts lmpact on Organizational Performance An Applied Study on lnsurance Companies in the Capital' Sana'a، Yemen

Abstract

This study aimed to determine the impact of organizational justice، in its dimensions (distributive justice، procedural justice، and interactional justice)، on organizational performance، with its dimensions (efficiency and effectiveness)، in insurance companies in Sana'a، Yemen. The study utilized a descriptive-analytical approach. Data was analyzed using the Statistical Package for the Social Sciences (SPSS) program. To collect data from the study sample، a questionnaire was designed and distributed to 279 individuals، from which 240 valid questionnaires were retrieved for analysis. The study population consisted of administrative leaders at all functional levels in Yemeni insurance companies in the capital city.

The study reached several key findings، the most important of which are: the level of organizational performance in these companies is relatively high، with effectiveness being the most prominent dimension، followed by efficiency. The practice of organizational justice is generally high، with a greater focus on procedural and interactional justice، while distributive justice is the lowest. There are statistically significant effects of organizational justice on organizational performance، indicating that improving organizational justice leads to improved performance.

Based on these findings، a number of recommendations were made، the most important of which are: the necessity for senior management in these companies to adopt clear criteria for performance evaluation; the need to provide employees with outstanding administrative abilities with real opportunities for career development; and the provision of adequate allocations for training employees to acquire new expertise.