The Impact of Organizational Change on Employee Performance in the Yemeni Telecommunications Sector

Abstract

This study seeks to investigate the impact of organizational change across its dimensions—namely, technological, organizational, and human—on employee performance. Additionally, it aims to assess the extent of implementation of organizational change and the corresponding performance levels of employees within the Yemeni telecommunications sector, specifically in the capital city of Sana'a.

Employing a descriptive analytical methodology, this research adopts a quantitative approach. The study population comprises (4,154) individuals, from which a stratified random sample of (354) participants was drawn in accordance with De Morgan tables. Data collection was conducted using a structured questionnaire, achieving a recovery rate of (89%).

The findings indicate a significant and robust relationship between organizational change, treated as the independent variable, and employee performance, classified as the dependent variable, within the Yemeni telecommunications sector. This sector is represented by the General Telecommunications Corporation and five prominent telecommunications companies: TeleYemen, Yemen Mobile, Sabafon, YOU, and Y-telecom.

The study also concluded that: -

- The level of organizational change in the telecommunications sector in general was rather high.

- The employee performance level of workers in the sector was also rather high.

The study presents several key recommendations, notably emphasizing the necessity for enhanced focus on the evolution of human resources and organizational structures within telecommunications companies. This should occur on a continuous and dynamic basis, aligned with technological advancements, to ensure the effective integration of change processes. Furthermore, it is essential to foster greater integration and synergy among various departments to facilitate the timely completion of shared objectives, thereby enhancing overall productivity.

Through the results of the study, a number of future studies can be suggested, including:

- The role of human resources management in supporting organizational change and its impact on the performance of employees in telecommunications companies.

- The impact of training and development during the stages of organizational change on the performance of employees in the communications sector