The Impact of Strategic Management in Achieving Total Quality Management at Yemeni Banks Operating within the Capital Sana'a

Abstract

        The study aimed to measure the impact of Strategic Management in its dimensions namely (Environmental Analysis, Strategy Formulation, Strategy Implementation, and Supervision and Evaluation) to achieve Total Quality Management through its dimensions including (client focus, continuous improvement, employee participation, senior management support, and operations focus) in Yemeni commercial banks operating in the Capital Sana’a.

The study employed both analytical and descriptive curriculum, and using a questionnaire to collect the primary data. The study community consisted of 1,452 individuals, distributed on seven commercial banks, the sample size (304) individuals. The Social Sciences Statistical Package Program (SPSS V.26) processed the data.

According to the study, there is a statistically significant effect (α ≤ 0.05) of strategic management in achieving total quality management at Yemeni banks operating in the capital Sana'a, The dimensions of strategic management including environmental analysis, strategy formulation, strategy implementation, and supervision and evaluation affect the achievement of comprehensive quality management in Yemeni commercial banks operating in the capital Sana’a.