The Effectiveness of Training Needs Assessment in Improving the Performance of Employees at the Public Corporation for Telecommunications in the Republic of Yemen – Ibb Governorate as a Case Study

The study aimed to examine the effectiveness of identifying training needs in improving the performance of employees at the Public Telecommunications Corporation in the Republic of Yemen – Ibb Governorate as a case study. The study adopted the descriptive-analytical method, and to achieve its objectives and test its hypotheses, a questionnaire was developed to collect data from a sample of 120 male and female employees. Appropriate statistical tests were applied, and the data were processed using the (SPSS) program.

The study reached several findings, the most important of which are: the results indicate that the Public Telecommunications Corporation in Ibb Governorate practices training needs identification with a high level of organization, and the employees demonstrate high performance. The findings further confirm the existence of a statistically significant role of training needs identification in improving the performance of employees at the Public Telecommunications Corporation in Ibb Governorate.

Nevertheless, the results of this study on the Public Telecommunications Corporation in Ibb Governorate indicate performance that is above the general average mentioned in government reports, which may reflect the uniqueness of the corporation or a recent development in its methods. To achieve the objectives of the study and test its hypotheses, a questionnaire was developed to collect data from a sample of 120 male and female employees, and appropriate statistical methods were applied using the SPSS program.