The impact of Knowledge Management on Organizational Performance: A survey Study in Yemeni telecommunications sector

Abstract

This study aimed to identify the impact of knowledge management on the organizational performance in the Yemeni telecommunications sector. The study also aimed to identify the level of study variables: knowledge management, organizational performance in the Yemeni telecommunications sector. The study used the quantitative research method in its descriptive and analytical styles. The questionnaire was also used as the main tool to collect the necessary data for the purposes of this study, the study population represented all employees of the Yemeni telecommunications sector in the main centers (Public Telecommunications Corporation, TeleYemen Company, Yemen Mobile Company, SabaFon Company, You Company) numbering (4,171) employees. The non-proportional stratified random sampling method was used to select the study sample individuals. (352) questionnaires were distributed to the study sample individuals, and (289) valid questionnaires were recovered for analysis at a rate of (82%). The data were analyzed using the statistical analysis program (SPSS) version (28). The study reached a number of results, the most important of which are: the level of knowledge management (somewhat high), and the level of organizational performance (somewhat high), and the results of the study showed the existence of a statistically significant effect of knowledge management on organizational performance in the Yemeni telecommunications sector. The study recommended the need to increase attention to organizational performance and to establish organizational units in the organizational structures of the Yemeni telecommunications sector that are concerned with knowledge management due to its significant impact on improving organizational performance in the Yemeni telecommunications sector. Keywords: Knowledge management, organizational performance, Yemeni telecommunications sector.