A Scoping Review of Sentiment Analysis for Customer Satisfaction in Digital Banking: Mapping the Research Gap Toward Multimodal Integration. Sana’a University Journal of Applied Sciences and Technology, [S. l.], v. 4, n. 10, p. 2619–2634, 2026. DOI: 10.59628/jast.v4i10.3463. Disponível em: https://journals.su.edu.ye/index.php/jast/article/view/3463. Acesso em: 30 oct. 2026.