A Scoping Review of Sentiment Analysis for Customer Satisfaction in Digital Banking: Mapping the Research Gap Toward Multimodal Integration. jast [انترنت]. 28 أكتوبر، 2026 [وثق 30 أكتوبر، 2026];4(10):2619-34. موجود في: https://journals.su.edu.ye/index.php/jast/article/view/3463